At VALLON we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime Warranty* from the date of purchas

<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At VALLON we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. All eyewear products, excluding VALLON Rx (prescription), have a Lifetime Warranty* from the date of purchase to cover manufacturing defects. If a product has been damaged during normal wear and tear, we always work to offer a repair option at a reasonable price.<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*The Lifetime Warranty applies for VALLON eyewear products, excluding Rx (prescription), purchased after November 1st 2023. Products purchased before this date have a 2-year warranty. The VALLON Lifetime Warranty does not apply to the Vizor, extras, or accessories.<span style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> What is covered by the warranty?<ul><li>Manufacturing defects on the sunglasses or goggles (lenses, frames, temples, strap, or screws). &#xA0;</li><li>Products that come with any marks, scratches, or discoloring on arrival. If a product is damaged on arrival you need to notify us immediately (no later than 2 weeks after) with photo evidence. </li></ul>What is not covered by the warranty?<ul><li id="isPasted">Normal wear and tear, including scratches or marks on frames and lenses and degradation of straps on goggles. </li><li>Damage caused by improper use or storage, or damage caused by neglect or accident. </li><li>Damage caused by solvents or chemicals, including sunscreen, hair spray, alcohol, etc. </li><li>Melting of frames due to excessive heat. </li><li>Lenses fogging up due to perspiration. </li><li>Degradation or delamination of lenses due to exposure to chemicals, saltwater, pool chemicals, etc. </li><li>Lost or stolen goods after delivery. If a shipping carrier has marked the shipment as &quot;Delivered&quot; the order is considered complete. </li><li>Any eyewear items that went through alteration or a third-party optician for prescription lenses are no longer under warranty. We reserve the right to decide if your damage is covered under our warranty.</li></ul>How to start a warranty claim?Write us an email at <a data-fr-linked="true" href="mailto:support@vallon.store">support@vallon.store</a> with the title &quot;Warranty claim&quot;.The email needs to include your name, order number, and a detailed description of the issue. Photo documentation must be included and show the defect.&#xA0;If a product is considered defective under the Lifetime Warranty*, you will either be sent the required replacement part, or you will receive a pre-paid return label to have it sent back. For a limited number of countries, we cannot offer pre-paid return labels and will subsequently cover the cost via a direct transfer.&#xA0;Please note this warranty only gives the right to a replacement. If the 30-day return period has expired or the product has been used, it is no longer possible to receive a refund. <span id="isPasted" style="font-size: 14px; font-family: Montserrat, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">*The Lifetime Warranty applies for products purchased after November 1st 2023. Any products purchased before this date have a 2-year warranty. All VALLON Rx (prescription) products have a 2-year warranty.&#xA0;

What is covered and how to claim

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Find all the details on our Lifetime Warranty here.

WARRANTY

Where is my email confirmation?

How can I track my order?

Do I need to create an account to make an order?

What payment methods do you accept?

What currency are your prices in?

Is it safe to order online?

How do I apply my discount code?

Why does my 10% discount code not work?

ORDERS

Do you offer free shipping?

Which countries do you ship to?

When will my order ship?

How long will it take to get my order?

What shipping carriers do you use?

Will I have to pay customs tax on an international order?

Brexit: Shipping to the UK

Why is my tracking saying "Origin post is preparing shipment"?

SHIPPING

Do you offer returns?

How can I make a return?

I received a damage, defective or incorrect item, what do I do?

Terms & Conditions

RETURNS & EXCHANGES

Our passion

Plastic cleanup

Upcycling materials

Malizia Mangrove Park

Packaging

SUSTAINABILITY

Changing the lens on your goggles

Cleaning your VALLON sunglasses

Avoid using lens cleaners

Storing & carrying

Using my microfiber cloth

PRODUCT CARE

How do I know if the sunglasses will fit before purchase?

Adjusting Heron temples

What do I do if my sunglasses are crooked?

Adjust using a hair dryer

Adjust using warm water

Adjusting crooked frames

Glasses slipping down your nose?

My sunglasses are getting loose

Adjusting loose fitting glasses

FITTING & SIZING

Which Heron's are for me?

Sunglasses for light sensitive eyes and other issues

PRODUCT SPECS

Contact us

Retail

WHOLESALE

Prescription

Placing a VALLON Rx order

Your prescription

About VALLON Rx lenses

Warranty & returns for VALLON Rx products

PRESCRIPTION SERVICE

Media Contact

Brand Assets

Affiliate Program

Newsroom

MEDIA, PRESS & AFFILIATES